Privacy Policy and Disclaimer

Medical advice may be sought from a suitably qualified professional such as your Midwife, G.P., Paediatrician or Obstetrician.

No claims are made above for the treatment of any conditions. The only claim I make is to be an experienced qualified Osteopath. I am not a medical doctor. I make no claims of cure for any condition.

Cranial Osteopathy does not replace medical paediatric assessment or routine medical checks.

Patients are never dissuaded from seeking medical advice and sometimes actively encouraged to do so.

Some examples of when to contact a medical practitioner:

• Any fever (38c +) diarrhoea or vomiting in a baby less than 3 months old
• Any illness accompanied by an inability to keep down fluids
• Crying when touched or moved
• Purple rash
• Breathing difficulty
• Drooling with difficulty swallowing
• Convulsions
• Little or no urine output for 8 hours
• Sunken eyes
• Sunken fontanelles
• Blood in stools or vomit
• Vomiting in a child which lasts for more than 12 hours
• Diarrhoea for more than five days
• If a child is unusually inactive or irritable
• Excessive urination in a child

As the founder of Osteopathy is believed to have said "Professional skill to the best of our ability our only guarantee".

Evidence for the use of Osteopathy so far only exists for the treatment of arthritic pain, muscle spasm, neck ache, fibromyalgia, rheumatic pain, whiplash, backache and back pain, circulatory problems, digestive problems, lumbago, neuralgia, sciatica, an inability to relax, sports injuries, aches and pains, cramp and joint pains.

GDPR 2018 Privacy Notice

Scope
This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
1 – The Practice of Simon Prideaux, based in London, which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:
2 - Who we are
The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other treatments, about which our staff will be pleased to provide more details.
3 - Personal Data
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) Osteopaths’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cranialosteopath.com uses cookies to help Osteopaths to identify and track visitors and their website access preferences. Osteopaths’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Osteopaths’ website.
f) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.
4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
5 - Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care.
6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 - Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 - Data storage
All Data is held in the United Kingdom. Osteopaths does not store personal data outside the EEA.

10 - Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.
11 - You can request the following information:

• Identity and the contact details of the person or organisation (Osteopaths) that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Osteopaths and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing

Less Frequently Asked Questions

What is your statement of purpose?

The statement of purpose is in the context of the Health and Social Care Act 2008 describes what you do, where and how you do it.

Aspects of the statement of purpose are covered in the other FAQ sections and elsewhere on this site where our activities are explained.

A full statement can be obtained from the clinic.

A summary of who we are and what we do follows: Care is provided by the Smart Clinics Ltd if a patient is seen in clinic or Heavens Gate Ltd if a patient is seen elsewhere

• Aims
  We aim to provide high quality integrated healthcare in a safe and nurturing environment
• Objectives
  This is achieved through cooperation and communication with patients and other healthcare professionals, through appropriate training and by keeping up to date with regulatory and legislative changes
• Services we provide
  Osteopathy, Acupuncture, Acupressure, Herbal Medicine, Frenulotomy
• The needs our service meets
  We do our best to centre our efforts on the care of any patient, to recognise their needs and deliver respectful care appropriate to those needs.
• Legal entity
  Heavens Gate Limited
• The places where services are provided.
  13 Crescent Place London SW3 2EA

How do you ensure your service is safe?

For all Osteopaths the safety and welfare of our patients is of utmost importance. I work in a clean and tidy CQC regulated environment appropriate for clinical work. I have an up to date enhanced CQC countersigned DBS certificate. In addition to my qualifications I have up to date GP training in Information Governance, GDPR, Data Protection, Safeguarding (Adults and Children), Health and Safety, Manual handling (Clinical), Infection Control (both clinical and non-clinical), Fire Safety, Basic Life Support and First Aid (Adults and Children). I am registered with the ICO (Information Commissioner) Notes are held securely, fit for purpose and remain confidential. They are stored in a manner that ensures legal and regulatory compliance. Contemporaneous notes of consultations are kept together with any consent forms. Electronic records are protected and backed up.

Under the Children’s Act 1989 all those working with children have a duty to protect their welfare. The clinic has safeguarding policies and three GP safeguarding leads with whom any concerns can be confidentially discussed.

I have full professional indemnity insurance and undertake regular CPD training.

Do you care

The aim is to provide excellent customer service together with care of the highest quality and the patient is at the centre of all we do. Our service standards reflect our intention to put the patient at the core.

We work hard to communicate with patients and their families clearly and to make the care process a smooth journey for all involved.

Good listening skills are essential to good communication and these have been developed over many years in healthcare.

We are responsive to concerns or questions and available for advice- making an effort to respond promptly when contacted.

We are vigilant and look out for opportunities to support or provide relevant information to service users.

We take time to explain what we do and why we do it and always seek informed consent before any intervention.

A caring service may involve:

1. Respect for patients’ values, preferences and expressed needs.

Involving patients in decision-making, recognizing they are individuals with their own unique values and preferences. Treating patients with dignity, respect and sensitivity to his/her cultural values and autonomy.

2. Coordination and integration of care with appropriate referrals.

3. Information and education

Keeping patients completely informed about their condition or prognosis and treatment progress.

4. Physical comfort as well as careful and respectful patient handling.

Pain management – we would always aim for pain free treatment and the reduction of any existing pain – In the care of infants helping to establish breastfeeding reduces pain in both infant and mother. The tongue-tie procedure is minimally invasive and does not cause much pain.

5. Emotional support and alleviation of fear and anxiety. Listening and a safe non-judgmental space along with clear explanations help reduce anxiety. Sometimes referral to a mental health professional will be discussed although patients may already have existing support and care in place.

6. Involvement of family and friends- this can be important not least in the care of new parents.

Involving family and close friends in decision making when appropriate, being aware of the needs of other children in the family and of both parents.

7. Continuity and transition

We coordinate and plan ongoing treatment and services after discharge and maintain close contact with appropriate follow up so that plans can be swiftly adapted to changing needs as and when appropriate.

8. Access to care

Our responsiveness and willingness to refer and advise means that families can access further care when it is needed or have access to relevant specialists.

How is your care responsive?

From first contact enquires are dealt with promptly/

Subsequently care is appropriate to the needs of the patient and treatment strategies adapted according to the response to treatment.

Care is attentive and I listen carefully to what you have to say about your condition and treatment.

You are free to contact me between appointments if you have any questions or concerns.

Is the care you provide well led?

The clinic has a clinical governance system in place and care is overseen by experienced GPs.

Is treatment effective?

Care is taken to ensure that treatment is appropriate to the persons needs.

Feedback is welcomed.

Whenever possible treatment is evidence based but there is not always robust evidence for the treatment of certain conditions with the modalities used.

This will be explained to patients and consent should always be informed.

Risks and benefits of any intervention are discussed so that patients can make informed choices about their treatment.

What is your cancellation policy?

Cancellation of Appointments
Please note that you will be asked to pay in full for missed appointments or those cancelled with less than 24 hours’ notice.

What about complaints?

Complaints are rare but if for any reason you are unhappy with our service please let us know and we will do everything we can to resolve matters.

In the first instance please discuss your concerns with the practitioner directly/

If this does not satisfactorily resolve the issue the clinic has its own complaints procedure.

If you are still unhappy following the investigation of your complaint the matter can be referred to a professional body for further investigation.

Complaints about tongue-tie treatment can if you wish be dealt with by The Centre for Effective Dispute Resolution (CEDR) which specialises in mediation and alternative dispute resolution (ADR).

Please note that neither the Association of Tongue-tie practitioners nor the CQC deal with complaints – formal complaints should be addressed to the practitioner in the first instance

The CQC does however like to receive feedback about care – both positive and negative

Such feedback can be given here : https://www.cqc.org.uk/give-feedback-on-care/1-8373894706/1-7840220380/Mr%20Simon%20Prideaux